Privacy Policy

1. Information Collection

We collect several types of information from and about users of our Site, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and postal address. We collect this information when you voluntarily provide it to us, such as when you fill out a contact form, request a service appointment, or subscribe to our newsletter.
• Non-Personal Information: This includes information that does not directly identify you. This may include your IP address, browser type, operating system, referring website, pages you visited on our Site, and the dates and times of your visits. We collect this information automatically through the use of cookies, web beacons, and other tracking technologies.
• Vehicle Information: When you request a service appointment, we may collect information about your vehicle, such as the make, model, year, and VIN (Vehicle Identification Number). This information is used to provide you with accurate and relevant service recommendations.
• Payment Information: If you make a payment through our Site, we may collect your payment information, such as your credit card number, expiration date, and billing address. This information is processed by a third-party payment processor, and we do not store your full credit card number on our servers.

We collect this information to improve our services and offer you a better experience. The data helps us to personalize your experience and allows us to deliver the type of content and product offerings in which you are most interested.

2. Use of Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to provide you with the services you request, such as scheduling service appointments, responding to your inquiries, and providing you with relevant information about our products and services. We also use your information to improve our Site and services, such as by analyzing user behavior and identifying areas for improvement.
• Communicating with You: We may use your information to communicate with you about your service appointments, send you newsletters and promotional materials, and respond to your questions and feedback. You can opt out of receiving promotional emails from us at any time by following the instructions in the email.
• Personalizing Your Experience: We may use your information to personalize your experience on our Site, such as by showing you content and product offerings that are relevant to your interests.
• Protecting Our Rights and Interests: We may use your information to protect our rights and interests, such as by investigating and preventing fraud, enforcing our terms of service, and complying with legal obligations.
• Analytics and Research: We may use the collected data for analytical purposes, such as understanding trends, evaluating the effectiveness of our marketing campaigns, and researching and developing new features and offerings.

We assure you that all the data collected is used ethically and securely, aiming to offer you the best experience while protecting your personal information.

3. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your sensitive information, such as your payment information, during transmission.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access Controls: We restrict access to your information to authorized personnel who need it to perform their job duties.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities in our systems.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us using the information in the "Contact Information" section below.

4. Sharing of Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who help us operate our Site and provide our services, such as payment processors, hosting providers, and marketing automation platforms. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. You can opt out of having your information shared with our business partners by contacting us.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event that we sell or transfer all or a portion of our business, your information may be transferred to the buyer or transferee.

We do not sell your personal information to third parties for their marketing purposes.

5. Policy Changes

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Effective Date" at the top of this policy. Your continued use of our Site after the posting of changes constitutes your acceptance of the changes.

It is your responsibility to check this Privacy Policy periodically for updates. If we make significant changes to this Privacy Policy, we may provide you with additional notice, such as by sending you an email notification.

6. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to have your personal information corrected if it is inaccurate or incomplete.
• Deletion: You have the right to have your personal information deleted in certain circumstances.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us using the information in the "Contact Information" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing activities on our Site. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies for various purposes, including:

• Essential Cookies: These cookies are necessary for the operation of our Site and enable you to use its essential features.
• Performance Cookies: These cookies collect information about how you use our Site, such as which pages you visit most often and if you experience any errors. This information helps us to improve the performance of our Site.
• Functionality Cookies: These cookies allow our Site to remember your preferences, such as your language settings and font size.
• Targeting Cookies: These cookies are used to deliver advertisements that are relevant to your interests.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect your ability to use certain features of our Site.

We also use web beacons, which are small electronic images that are embedded in web pages or emails. Web beacons are used to track the number of users who have visited a particular page or opened an email. We use web beacons to measure the effectiveness of our marketing campaigns.

8. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: